Let’s start by looking at the License page, and the functionality that is at the top of the page, and in each individual license.

As you can see in the screenshot below, under the Manage Licenses heading, there is search and filter functionality. You can search for an individual license by purchase code, or by domain name. Next to this you can also filter by License status (All, Available, Active, Locked). If you have many Avada licences, this search and filter funcitonality will assist you in quickly finiding the license/s you want to manage.

Under this are the individual licenses. Firstly, you can see the purchase code, the status of the license, and when it was purchased.

Below this, you can see if the purchase code is connected to a domain, and there is a link, and the domain name is listed if it is. The link, as is made clear if you mouse over it, allows you to unregister the license on the domain. You would do this if you were shutting the site down, and wanted to reuse the license on another site.

There is also a small Delete icon at the far right for each license. This is to remove the license from My Avada. You would do this if you wanted to add that license to another My Avada account, for example if you were a developer and were transferring the license to the end user.

Above and below this delete icon are Refresh links. There is a Refresh All link at the top to refresh all licenses, or you can do it individually per license, as well as refresh the main domain or a staging domain.

So if you have added a purchase code to My Avada, and it shows as Available as the second one does in the screenshot below, and then you use that purchase code on a website to register Avada and then come back here and click Refresh, you would then see that license connected to the domain, and the License showing as Active. The same is possible for a Staging domain. Please see the How To Set Up An Avada Staging Site doc for more information on this.

At the top of the page is the Add New button. This is for adding new licenses to your account. Clicking on this brings up an Add License window, where just like at the registration stage, you can add an individual license or you can import your licenses from Envato.

See the Create A User Account section of the How To Register For My Avada doc for details of how this works, as it’s exactly the same from here as there.

Once logged in to your account, you will see the My Avada dashboard, as shown below. As you can see from the main menu, apart from the Dashboard page, there are three other main sections of the site – the Licenses area, the Support area, and the Enagage area.

On this page, you can add and manage your Avada licenses. You can search and filter your licenses, see their status, and what domains and staging sites they are connected to, if any, when they were purchased, and you can, of course, add new licenses from this page.

See the How To Manage Your Avada Licenses doc for complete information on this helpful license management tool.

To know if you’re qualified for Grandfathered Support, you must first verify your purchase date. Please see below for instructions on how to view the exact purchase date of your Avada license.

Most users will already have a support account and can login at my.avada.com/login. If you do not have an account yet, please follow the steps outlined in the How To Register For Avada Support doc to get set up.

Avada is much more than a WordPress theme; It is a comprehensive Website Builder used to design and build any website, from advanced online stores to minimalist blogs and anything in between. Avada is ideal for beginners, marketers, freelancers, and professionals.

With over a decade of evolution, we are proud of the fact that Avada is 100% in-house developed and maintained. This ensures that Avada is independent of 3rd party resources to deliver a pure, seamless experience for you and your website visitors.

To underpin Avada’s growth, we aspire to deliver world-class professional support in line with our support policy. On September 1, 2015, Envato introduced paid support for all items purchased on the Themeforest marketplace. You are provided with 6 months of hands-on support when you purchase a theme. When this expires, you can choose to renew the support period or extend the support before the support period expires.

When purchasing Avada via the Themeforest marketplace, you have two licensing options; the Regular License, and the Extended License. The regular license will suffice for 99% of users. The purchasing process, invoicing, and licensing are facilitated by Envato. Below, we have listed the nuts and bolts of the Regular License for you as a quick reference and a section on how to transfer a License.

To learn more about what each License is for, we strongly recommend reading Themeforest’s official licensing terms.

Please see the Avada License/Registration Q&A linked below, for answers to many commonly asked questions about licensing and registration.

Whenever you purchase Avada via the Themeforest marketplace, they will provide you with a purchase code for each item purchased. The purchase code is used for validation for use of the software and also so that you can access Avada support once you have registered the product.

Step 1 – Log into your ThemeForest account and click your username in the top right corner to access the dropdown. Select the “Downloads” link.

Step 2 – Find the Avada Purchase in the list of items you have bought.

Step 3 – Click the “Download” button to activate the dropdown menu. Select to download the license certificate and purchase code as a PDF or Text file. Open the file to find the purchase code.

Example purchase code format: 91X36x28-xxx5-4X70-x109-x9wc8xxc6X16

For more information regarding your purchase codes and licensing terms, please see the Avada Licensing doc.

Avada support covers getting setup with Avada, related questions, and bugs or issues that occur when using Avada. Customization can be any work you need done to your site that is not covered by the scope of our support. In most cases, this is anything that falls outside of the options Avada offers.

We do, however, work with an amazing customization partner, Codeable. They have unique offerings and can provide the services you need to customize Avada. Click the button below to go to the Avada customization page.

To help speed along any support request, we ask that you follow the steps below before submitting a new Avada support ticket. This is for the benefit of everyone and will help make the entire process more efficient.